quarta-feira, 5 de setembro de 2012
ISO 9004:2009 Continuous Improvement
The third edition of ISO 9004 has been updated in order to include information related to management for sustained success of an organization. The standard had substantial changes in its structure and content.
ISO 9004:2009 promotes self-evaluation as an important tool for reviewing the level of maturity of your organization. It covers leadership, strategy, management system, resources and processes to identify strengths and weaknesses and opportunities for improvements and innovations.
ISO 9004:2009 is about what to do after you have established and implemented quality management system and to continue to ensure that whether you want customers continue to take advantage of your organization. They get a vendor they can trust and you're still on the market. In addition, also addresses one of the most basic aspects of the universe: things change. Thus, the new ISO 9004, and in particular its annexes, is strongly inclined to periodic monitoring and evaluation, so that it can respond to change.
The new version of ISO 9004 was structured to facilitate this demand. Sub-clauses flow from the organizational environment, strategic planning, resource management through to the management process, monitoring and analyzing and finalizing with the improvement, innovation and learning. Think of it this way: "This is what we are. This is the grand plan for the Organization. This is what we have to work. This is how we do things. This is how we perceive what is working and what is not. And finally, these are the things that will allow us to continue tomorrow - that's how we plan our future. " Any one of these aspects can and probably will change over time. How does your organization deal with these changes will determine their "sustained success".
In the first subsection, we examine who we are. Are also considered "stakeholders". This concept is at the beginning of a time standard stakeholders play an important role in our organization now or in the future. We can even say that they are an element of our identity. As stakeholders we have customers, shareholders, employees, suppliers and society in general, to name a few. Changes in any of these parties shall go affecting our organization.
The following subsection discusses the strategy and policy. This is indeed a great step forward, since it illustrates the close bond that must exist between the real deal and the company's quality management system. For a long time the top management of many organizations consider the system of quality management, and requirements for review by management and management involvement, as a heinous violation of their sanctuary. During this time was delayed the recognition that a good management system is in harmony with the planning and strategic objectives.
Take into account the resources is another key factor that often changes over time. Analyze what resources currently exist and which will suffer impacts due to changes such as staff turnover, cash flow slower, fossil fuel costs and shortages of raw materials, lead us directly to the next section on the management process. It is impossible that the processes remain consistent when issues such as resources and infrastructures are changing.
Notice the emphasis that is given to monitoring and analysis. This is accomplished through the attachments that provide tips on how to assess your organization. Doing it once will give you a starting point. However, evaluations, like any other tool for effective monitoring, should be used critically to achieve real benefits. Attachments are a useful guide, however it can develop its own methodology to assess your organization. Whatever the methodology, ensures that your assessment reflects interdependencies and interrelationships between various factors. The results should help you identify what needs to be boosted, which needs to be eliminated and what needs to be improved.
Use ISO 9001 to build a good quality management system. Use ISO 9004 to keep you and help you become better and better.