quarta-feira, 5 de setembro de 2012
Learn About ISO 9001:2008 easy and free now!
ISO 9001 is a standard that defines requirements for the management business, it does not define what should be the characteristics of your product or what the ideal level of noise in the workplace, for example. The standard defines requirements for a quality management system.
Overall a organization will need to raise customer requirements, manage documents and records, take measurements, keep indicators, propose improvements in process, and one more set of changes that will impact how the organization is managed. If a company is managed given the requirements of ISO 9001, it is likely that a professional who knows the standard known to most of the work routines of the organization, then, to be admitted by an ISO 9001 certified company is about to start in front of those who do not know.
The standard´s goal is to make organizations to meet customer requirements. The idea is great, only exist market if exist needs, and to be able to compete in a demanding market organizations must meet these needs.
Many people wonder if the ISO 9001 can bring more money for my company. I believe so. The standard requires more internal processes such as audits, document control, management review, training. This means more costs but it should be seen as an investment that can meet the customer requirements
Quality Management System
The QMS aims at continuous improvement of the organization through planning, control and corrective and preventive actions. The standard is structured in accordance with the methodology of PDCA.
Initially you need to determine customer requirements and then provide as specified for this organization should have a process for implementing the product features and also with the appropriate professionals. After supplying the product the organization must assess customer satisfaction, and based on these results to implement the corrections system, the result is continuous improvement.
See the chart below
Requirements of ISO 9001:2008
1 - Scope
2 - Normative Reference
3 - Terms and definition
4 - Quality Management System
5 - Management Responsibility
6 - Resource Management
7 - Product Realization
8 - Measurement, analysis and improvement
The ISO 9000 family is composed to:
ISO 9000:2005 - Fundamentals and Vocabulary
ISO 9001:2008 - Quality Management Systems - Requirements
ISO 9004:2009 - Managing for the sustained success of an organization - A quality management approach
ISO 9001 Certification
Companies can also hire Certification Bodies that audit and certification quality management systems, usually valid for three years. The certified is a powerfull marketing tool for organizations. It is proof of compliance with requirements of ISO 9001.
ISO 9001 is structured according to the PDCA, initial Plan, Do, Check and Action.
Plan - establish objectives and processes necessary to generate results in line with customer requirements and policies of the organization.
Do - Implement process.
Check - monitor and measure processes and product against policies, objectives and requirements for the product and report the results.
Action - take actions to continually improve process performance.
In coming posts I'll explain more about the requirements of ISO 9001, using interactive materials such as spreadsheets, documents and videos. I hope you here. :)