quinta-feira, 13 de setembro de 2012
What is ISO 9001? - Frequently Asked Questions (1/3)
What are ISO 9000 Quality Management Standards?
The ISO 9000 standards are internationally recognized management concepts, principles and practices that have been formalized into a set of standardized requirements for a quality management system (QMS). These standardized requirements define controls that focus on improving an organization's ability to deliver products or services that:
• Consistently meet customer's quality requirements
• Meet applicable regulatory requirements
• Enhance customer satisfaction,
• Achieve continual improvement of its performance in pursuit of these objectives.
The ISO 9001 standard focuses on improving an organization's management sytem and processes. It does not specify any requirements for product or service quality. Customers typically set product and service quality requirements. However, the expectation is that an organization with an effective ISO 9001 based QMS will indeed improve it's ability to meet customer and regulatory requirements.
ISO 9001 requirements are complementary to contractual and applicable regulatory requirements. Those implementing a QMS conforming to ISO 9001 must ensure that the specific requirements of their customers and regulatory agencies are met.
What are the ISO 9000 family of standards?
The ISO 9000 QMS series comprise the following three documents:
• 1. ISO 9000:2005 Quality management systems - Fundamentals and vocabulary. This is a guidance document that defines the concepts, principles, terms, definitions and relationships that form the basis for quality management.
• 2. ISO 9001:2008 Quality management systems - Requirements. This document is the standard that defines a generic set of requirements for organizations wishing to develop a quality management system. This is the only standard to which an organization may obtain certification. Because requirements are generic and not specific, organizations have flexibility in tailoring their quality management systems to fit their business, culture and risks.
• 3. ISO 9004:2009 Quality management systems - Guidelines for performance improvements. As the title indicates, this is a guidance document for organizations wishing to move beyond the requirements of ISO 9001, in pursuit of continual improvement of overall business performance. Its use is not intended for certification or contractual purposes.
Who does ISO 9001:2008 apply to?
The ISO 9001 standard is generic and meant to be applied to all organizations, without regard to their business, size, profit or no-profit, or whether in the private, or public sector.
In the past few years, industry groups have developed sector specific applications of the ISO 9001 standard. These include the automotive, aerospace, environmental, telecommunications, health and safety, etc. All these sector-specific standards incorporate the full requirements of ISO 9001 as their foundation and then add new requirements or amplify ISO requirements.
This article was written by Art Lewis. in askartsolutions.com