terça-feira, 23 de outubro de 2012
ISO 9001:2008 Quality Policy - Example
It is written in ISO 9001. Requirement 5.3 Quality Policy
Top management shall ensure that the quality policy
a) Be appropriate to the purpose of the organization;
b) Include a commitment to meeting the requirements and the continually improve the effectiveness of the QMS;
c) Provide a framework for setting and reviewing quality objectives;
d) Be communicated and understood throughout the organization;
e) Be critically reviewed for continuing suitability.
The quality policy is a document present in the most strategic levels of the QMS documentation. From A to C are the requirements that must be expressed in the text of the quality policy. The policy must serve the purpose of the organization, including a commitment to the fulfillment of the requirements and continuous improvement of the QMS and also the policy must provide quality objectives. The communication policy is essential for everyone to work according to the same goals, this way it must be communicated throughout the organization. It is very common to print quality policy and offer it in several locations within the company.
The review of the quality policy is a improving requirement, the general business environment is constantly changing and will need to review the policy to better commitment to quality.
Below is an example of quality policy
"The STJGM Consulting and Engineering promotes the continuous improvement of its Quality Management System ensuring customer satisfaction through Projects in Steel Structures that are provided in accordance with the specifications and deadlines for their customers."
Finally we can show you that our example of policy attends the requirements of 5.3:
a) = " Projects in Steel Structures "
b) = " the continuous improvement of its Quality Management System ensuring customer satisfaction "
c) = " specifications and deadlines for their customers "